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Frequently asked questions
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm CST. However, you may reach us in our chatbox or by email at info@ChefJoanneThomas.com and we will get back to you soon!
Do you offer shipping?
Yes we do! All perishable products are shipped 2-3 Day Priority Mail to ensure freshness and quality. We ship to all 50 U.S. States as well as FPO/APO Military Bases.
Do you have a rewards program?
Yes we do! When you subscribe to our website, you will be one of the first to know of our Specials, Discounts, New Products, Events and MORE! You can also sign up for our "Love Bites" Rewards program. For every purchase made, you earn Bites! You can also earn Bites by Writing a Review, Sharing our Website on your Social Media and liking/following us on Instagram and Facebook.
Do you offer autoship of your products?
Yes we do! We offer autoship for our Signature Spice Blend as well as our "Butter Me Honey" and "OMGarlic" Butters. When adding these items to your cart, there is an option to select autoship. Every 2 months, your card on file, will be billed automatically and your products will be shipped directly to you.
Can I give a gift card to a friend?
Absolutely! You can surprise your loved ones with a gift card from our online store at www.ChefJoanneThomas.com/shop-all. It’s the perfect way to share the joy of gourmet flavors!
Where can I share my experience with Chef Joanne Thomas?
We’d love to hear from you! Share your experience by writing a review or sending your feedback to info@ChefJoanneThomas.com. Your thoughts mean the world to us!
How do I book Chef Joanne Thomas for my Wedding or Special Event?
Congratulations on your Big Day! You can complete a consultation request and Chef Joanne will contact you to discuss details, pricing and availability. www.ChefJoanneThomas.com/book-online
How can I manage or cancel my subscription?
We’d be sad to see you go! To manage or cancel your subscription, simply click the "unsubscribe" link at the bottom of any email from us. Need help? Reach out to us at info@ChefJoanneThomas.com.
What is your cancellation policy?
We understand that plans can change. If you need to cancel before your order is processed and shipped, please contact us at info@ChefJoanneThomas.com. We’re here to assist you!
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