STORE POLICIES
SHIPPING POLICY
Orders are processed and shipped approximately 3 business days after purchase. (Unless otherwise stated, 5 business days during the Christmas Holiday Season) All food products are shipped 2-3 Day Priority Mail to ensure quality and freshness.
All Priority Packages come with a $50 insurance.
RETURN & EXCHANGE POLICY
Food Retail Product Returns - Must be returned within 1-3 business days of receiving the product, in its original unopened packages, for an online credit. Once the product is received, it may take up to 7 business days for a credit to be issued to your account. Merchandise Returns - you have 5 - 7 Days to return items in it's original packaging for a store credit.
WHOLESALE INQUIRIES
If you are interested in selling our products in your grocery store, retail space, farmers market or on your website. Please contact us at info@ChefJoanneThomas.com
PAYMENT METHODS
Credit / Debit Cards
Visa
Discover
Mastercard
American Express
PRIVACY & SAFETY
At Serenity Soul Corporation, dba Chef Joanne Thomas, dba Serenity Catering, we respect your privacy and are committed to protecting it. You may give us information about you by filling in forms or by communicating with us by email or otherwise. For example, this may include information you provide when you register for an account, subscribe to one of our newsletters or other communications, enroll in our Rewards Program, place an order, write a review, or when you otherwise contact us about our website, products, or services. We may also collect information from you if you take one of our guest surveys or otherwise provide us feedback.