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STORE POLICIES

SHIPPING POLICY

Orders are processed and shipped approximately 3 business days after purchase.  (Unless otherwise stated, 5 business days during the Christmas Holiday Season) All food products are shipped 2-3 Day Priority Mail to ensure quality and freshness. 

All Priority Packages come with a $50 insurance.  

RETURN & EXCHANGE POLICY

Food Retail Product Returns - Must be returned within 1-3 business days of receiving the product, in its original unopened packages, for an online credit.  Once the product is received, it may take up to 7 business days for a credit to be issued to your account.  Merchandise Returns - you have 5 - 7 Days to return items in it's original packaging for a store credit.  

WHOLESALE INQUIRIES

If you are interested in selling our products in your grocery store, farmers market or on your website.  Please contact us at info@ChefJoanneThomas.com

PAYMENT METHODS

Credit / Debit Cards

Visa

Discover

Mastercard

American Express

PRIVACY & SAFETY

At Serenity Soul Corporation, dba Chef Joanne Thomas, dba Serenity Catering, we respect your privacy and are committed to protecting it.  You may give us information about you by filling in forms or by communicating with us by email or otherwise. For example, this may include information you provide when you register for an account, subscribe to one of our newsletters or other communications, enroll in our Rewards Program, place an order, write a review, or when you otherwise contact us about our website, products, or services. We may also collect information from you if you take one of our guest surveys or otherwise provide us feedback.

Frequently asked questions

What are your business hours?


Our business hours are Monday through Friday from 9:00am to 5:00pm CST. However, you may reach us in our chatbox or by email at info@ChefJoanneThomas.com and we will get back to you soon!




Where can I share my experience with Chef Joanne Thomas?


Let us know how we're doing. Write us a review and/or send us feedback to info@ChefJoanneThomas.com




Do you offer shipping?


Yes we do! All perishable products are shipped 2-3 Day Priority Mail to ensure freshness and quality. We ship to all 50 U.S. States as well as FPO/APO Military Bases.




How do I book Chef Joanne Thomas for my Wedding or Special Event?


Congratulations on your Big Day! You can complete a consultation request and Chef Joanne will contact you to discuss details, pricing and availability. www.ChefJoanneThomas.com/book-online




Do you have a rewards program?


Yes we do! When you subscribe to our website, you will be one of the first to know of our Specials, Discounts, New Products, Events and MORE! You can also sign up for our "Love Bites" Rewards program. For every purchase made, you earn Bites! You can also earn Bites by Writing a Review, Sharing our Website on your Social Media and liking/following us on Instagram and Facebook.




Do you offer autoship of your products?


Yes we do! We offer autoship for our Signature Spice Blend as well as our "Butter Me Honey" and "OMGarlic" Butters. When adding these items to your cart, there is an option to select autoship. Every 2 months, your card on file, will be billed automatically and your products will be shipped directly to you.




How can I edit my subscription?


We would hate to see you go! But if you must leave us, at the bottom of any email you have received from us, you may click "unsubscribe" and edit or cancel your subscription. If you need further assistance, please contact us at info@ChefJoanneThomas.com




What is your cancellation policy?


We understand things change. In the event you need to make a cancellation, prior to your order being processed and shipped, please contact us at info@ChefJoanneThomas.com.




I want to give a gift to a friend, do you offer gift cards?


Yes we do! You can purchase a gift card from our online store www.ChefJoanneThomas.com/shop-all