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  • What are your business hours?
    Our business hours are Monday through Friday from 9:00am to 5:00pm CST. However, you may reach us in our chatbox or by email at and we will get back to you soon!
  • Do you offer shipping?
    Yes we do! All perishable products are shipped 2-3 Day Priority Mail to ensure freshness and quality. We ship to all 50 U.S. States as well as FPO/APO Military Bases.
  • Do you have a rewards program?
    Yes we do! When you subscribe to our website, you will be one of the first to know of our Specials, Discounts, New Products, Events and MORE! You can also sign up for our "Love Bites" Rewards program. For every purchase made, you earn Bites! You can also earn Bites by Writing a Review, Sharing our Website on your Social Media and liking/following us on Instagram and Facebook.
  • Do you offer autoship of your products?
    Yes we do! We offer autoship for our Signature Spice Blend as well as our "Butter Me Honey" and "OMGarlic" Butters. When adding these items to your cart, there is an option to select autoship. Every 2 months, your card on file, will be billed automatically and your products will be shipped directly to you.
  • I want to give a gift to a friend, do you offer gift cards?"
    Yes we do! You can purchase a gift card from our online store
  • Where can I share my experience with Chef Joanne Thomas?
    Let us know how we're doing. Write us a review and/or send us feedback to
  • How do I book Chef Joanne Thomas for my Wedding or Special Event?
    Congratulations on your Big Day! You can complete a consultation request and Chef Joanne will contact you to discuss details, pricing and availability.
  • How can I edit my subscription?
    We would hate to see you go! But if you must leave us, at the bottom of any email you have received from us, you may click "unsubscribe" and edit or cancel your subscription. If you need further assistance, please contact us at
  • What is your cancellation policy?
    We understand things change. In the event you need to make a cancellation, prior to your order being processed and shipped, please contact us at
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